Steps on How to Synchronise Your Data to the Cloud
1. To start the synchronisation of your data on your iPad, iPhone or Android device:
Check your internet connection and the battery percentage of your device.
Tap on the cloud on the bottom left of the screen (to be able to synchronise, the cloud is visible without a strikethrough):
Example when synchronising is active:
Example when synchronising is disabled:
2. Go to the project where you want to synchronise data to the cloud.
Navigate to the project synchronise status pop-up
Tap on the arrow circle in the upper right corner, and check if all the data is synchronised. (green checkmarks on the right side confirm that it is synchronised, and red crosses indicate that there has been an error during the synchronisation).
If you have a large amount of data to synchronise, you can enable "Background App Refresh". This allows the synchronisation to continue while the application is minimised, so you can use your device for other tasks in the meantime.
Steps on How to Fix Synchronisation
Note: If the data won't synchronise after following the steps above, try logging out and in again.
If you still cannot synchronise your data after logging out and logging back in on the application, please check in the settings of the application whether you have the latest version of the app:
Tap on the three horizontal lines in the top left corner to access the menu:
Tap on "Settings":
A window pops up where you can see which version of the application is currently installed:
To update the mobile application, please visit this FAQ article: How to Update the Mobile Application on Your Device – Mobile version.
Note: When your version is up-to-date, you can once again tap on the cloud icon and then click on the arrow circle to synchronise.
If synchronisation is still stuck, please reach out to our support or ask help directly in the in-app online chat.
Got a problem? Contact our support or ask your questions online directly on the app.