Most actions on the mobile application can be performed without any internet connection. However, some actions do need an internet connection.
A cellular (4G/5G) or Wi-Fi internet connection is required to perform the actions below:
Creating an account.
Logging in to the application on iOS/iPadOS and Android devices.
Viewing a report.
Sending a report.
Using the online tasks page.
Viewing plans and photos that have not been preloaded.
(It is recommended to preload your documents before going on site so that you can access them when you are in an area with no internet connection. Visit this FAQ article to read more about: How to Preload and Unload Documents from Your Device - Mobile version.)
Got a problem? Contact our support or ask your questions online directly on the app.